I took my car for service here for the first time after being referred by a family member. The service and customer care I received was legit the best I’ve ever experienced with any shop I’ve ever taken my car to! My car needed to be inspected but I knew I needed new tires and brakes as well as an oil change, wheel alignment, and some light bulbs replaced. After they completed the inspection the owner Jim called me to go over everything as far as what I needed. Jim meticulously covered everything I needed and what my options were and additional maintenance services he recommended I get done. Jim was very friendly and never once tried to “oversell” me on anything I didn’t actually need. He offered great pricing options for the tires and brakes especially compared to quotes I received from other shops. The total cost ended up being a few hundred less!! I also got ALL of that work done in one Saturday too which I was extremely surprised and pleased with. Jim even had a back up plan to give me a loaner car if for some unexpected reason they couldn’t complete the work the same day. Overall I am so happy I decided to take my car to Honest 1! They officially have a new future loyal customer now as I can’t see myself taking my car anywhere else and getting the same car service, friendly customer service, and overall fantastic experience that I received at Honest 1. Great job guys and thank you for making my first experience with your shop an great as you did!
Thanks Josh for taking the time to share your feedback. It was our pleasure to serve you and we're glad we were able to Service your vehicle timely, effectively and at the right price! We do strive to keep our prices competitive while also providing top notch service. We look forward to serving you and your family again. Happy Holidays. Thanks, Jim"
- Honest-1 Auto Care Malvern